{"id":3939,"date":"2026-06-25T13:50:12","date_gmt":"2026-06-25T06:50:12","guid":{"rendered":"https:\/\/bilebante.com\/?page_id=3939"},"modified":"2026-07-06T10:05:28","modified_gmt":"2026-07-06T03:05:28","slug":"standar-operasional-prosedur-homestay","status":"publish","type":"page","link":"https:\/\/bilebante.com\/en_us\/standar-operasional-prosedur-homestay\/","title":{"rendered":"Homestay Standard Operating Procedures"},"content":{"rendered":"

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1. Purpose<\/h2>\nEnsuring that homestay services in the Bilebante Green Tourism Village are clean, safe, comfortable, and tourist-friendly, and that they reflect local culture and Muslim-friendly tourism values.\n

2. Scope<\/h2>\nThe operation of a homestay service, from preparation and guest reception to service during the stay, handling complaints, and cleanliness and evaluation.\n

3. Person in Charge<\/h2>\n
\n \t
Management of the Bilebante Green Tourism Village<\/li>\n \t
Homestay Coordinator<\/li>\n \t
Homestay Owner\/Manager<\/li>\n \t
Homestay Service Team<\/li>\n<\/ul>\n
4. Homestay Service Standards<\/h2>\n
A. Homestay Facility Standards<\/h3>\n
\n \t
Homestays must be clean, tidy, and comfortable<\/li>\n \t
Providing decent and clean beds<\/li>\n \t
Providing clean bathrooms and access to clean water<\/li>\n \t
Providing prayer supplies such as a qibla indicator<\/li>\n \t
Providing trash cans<\/li>\n \t
Providing good ventilation and lighting<\/li>\n \t
A safe and comfortable homestay area for tourists<\/li>\n \t
Does not offer activities that conflict with social norms or Muslim-friendly tourism<\/li>\n<\/ol>\n
B. Guest Service Standards<\/h3>\n
\n \t
The team must dress neatly and appropriately<\/li>\n \t
The team must welcome guests warmly and politely<\/li>\n \t
The team must maintain the cleanliness and comfort of the homestay environment<\/li>\n \t
The team must provide information regarding:<\/li>\n<\/ol>\n
\n \t
Homestay Facilities<\/li>\n \t
Schedule of Village Tourism Activities<\/li>\n \t
Homestay Rules and Regulations<\/li>\n \t
Local Culture and Customs in Tourist Villages<\/li>\n \t
Information on nearby places of worship and public facilities<\/li>\n<\/ul>\n
5. Homestay Service Management Procedures<\/h2>\n
A. Homestay Reservations<\/h3>\n
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Plot:<\/strong><\/li>\n<\/ul>\n
\n \t
Tourists are booking homestays.<\/li>\n \t
The manager records the guests' identities, the number of guests, and the check-in and check-out dates.<\/li>\n \t
The manager relays the order to the kitchen staff.<\/li>\n<\/ol>\n
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Standard<\/strong><\/li>\n<\/ul>\n
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Order information is recorded completely and clearly.<\/li>\n \t
Room capacity is based on the number of guests.<\/li>\n \t
The manager ensures that the rooms are ready before the guests arrive.<\/li>\n<\/ol>\n
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Complaint Handling\/Mitigation<\/strong><\/li>\n<\/ul>\n
\n \t
If there is an error in the booking information \u2192 reconfirm with the traveler.<\/li>\n \t
If the room is full \u2192 the manager will direct guests to another available homestay.<\/li>\n<\/ol>\n
B. Persiapan Homestay<\/h3>\n
\n \t
Plot:<\/strong><\/li>\n<\/ul>\n
\n \t
The homestay owner cleans the rooms and the surrounding area<\/li>\n \t
The team prepares room supplies such as bed sheets, pillows, blankets, and towels<\/li>\n \t
The team checked that the bathroom was clean and that there was water available<\/li>\n \t
The team inspected the room facilities<\/li>\n<\/ol>\n
\n \t
Standard<\/strong><\/li>\n<\/ul>\n
\n \t
The room is clean and comfortable<\/li>\n \t
The equipment and facilities can be used effectively<\/li>\n \t
The homestay area is free of odors and trash<\/li>\n<\/ol>\n
\n \t
Complaint Handling\/Mitigation<\/strong><\/li>\n<\/ul>\n
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If the equipment is damaged \u2192 it should be repaired or replaced immediately.<\/li>\n \t
If the room is not yet clean \u2192 it will be cleaned again before the guest arrives.<\/li>\n<\/ol>\n
C. Guest Check-In<\/h3>\n
\n \t
Plot:<\/strong><\/li>\n<\/ul>\n
\n \t
The team welcomed the guests upon their arrival<\/li>\n \t
The team assists with the check-in process and shows guests to their homestay rooms<\/li>\n \t
The team explained the homestay facilities and rules to the tourists<\/li>\n<\/ol>\n
\n \t
Standard<\/strong><\/li>\n<\/ul>\n
\n \t
The service is provided in a friendly and polite manner<\/li>\n \t
Guests receive clear information about the homestay<\/li>\n \t
The check-in process went smoothly and quickly<\/li>\n<\/ol>\n
\n \t
Complaint handling\/mitigation:<\/strong><\/li>\n<\/ul>\n
\n \t
If a guest experiences a problem with their room \u2192 coordinate with management immediately<\/li>\n \t
If there are any missing facilities \u2192 the team will immediately provide them<\/li>\n<\/ol>\n
D. Services During Your Stay<\/h3>\n
\n \t
Plot:<\/strong><\/li>\n<\/ul>\n
\n \t
The service team monitors guests' needs during their stay<\/li>\n \t
The team helps provide information on tourist attractions and guests' needs<\/li>\n \t
The team keeps the homestay area clean every day<\/li>\n<\/ol>\n
\n \t
Standard<\/strong><\/li>\n<\/ul>\n
\n \t
The team was friendly and communicative.<\/li>\n \t
The homestay area remains clean and comfortable<\/li>\n \t
Tourists feel safe during their stay<\/li>\n<\/ol>\n
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Complaint Handling\/Mitigation<\/strong><\/li>\n<\/ul>\n
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If there are complaints about service \u2192 management will address them immediately<\/li>\n \t
If a facility malfunction occurs \u2192 repairs will be carried out immediately<\/li>\n<\/ol>\n
E. Check-Out and Departure of Tourists<\/h3>\n
\n \t
Plot:<\/strong><\/li>\n<\/ul>\n
\n \t
The team ensures that the check-out process goes smoothly.<\/li>\n \t
The team is asking for reviews or feedback from travelers regarding the homestay's service<\/li>\n \t
The team reminds tourists to check their belongings before heading home<\/li>\n<\/ol>\n
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Standard<\/strong><\/li>\n<\/ul>\n
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The service remains friendly until the tourists leave<\/li>\n \t
Tourist reviews are recorded for evaluation purposes<\/li>\n<\/ol>\n
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Complaint Handling\/Mitigation<\/strong><\/li>\n<\/ul>\n
\n \t
If any items are left behind \u2192 the manager will contact the tourist immediately<\/li>\n \t
If a guest files a complaint \u2192 it is first resolved by the homestay team, then escalated to the coordinator if necessary<\/li>\n<\/ol>\n
F. Cleanup and Evaluation<\/h3>\n
\n \t
Plot:<\/strong><\/li>\n<\/ul>\n
\n \t
The team cleans the rooms and the homestay area after guests check out<\/li>\n \t
Trash is sorted into organic and non-organic categories<\/li>\n \t
The room's furnishings and equipment were tidied up<\/li>\n \t
The manager conducted an evaluation of the homestay services<\/li>\n<\/ol>\n
\n \t
Standard<\/strong><\/li>\n<\/ul>\n
\n \t
The homestay area is clean and tidy again<\/li>\n \t
Waste sorting is done properly<\/li>\n \t
Evaluations are conducted after each guest service session<\/li>\n<\/ol>\n
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Complaint Handling\/Mitigation<\/strong><\/li>\n<\/ul>\n
\n \t
If the area is still dirty \u2192 clean it again<\/li>\n \t
If there are any service issues \u2192 they are recorded as input for future service improvements<\/li>\n<\/ol>\n
6. Risk and Disaster Mitigation<\/h2>\n
\n\n\n\n\n\n\n\n\n\n\n\n
Risk<\/th>\n Mitigation<\/th>\n<\/tr>\n<\/thead>\n
Power outage<\/td>\n Provides emergency lighting<\/td>\n<\/tr>\n
Water shortage<\/td>\n Providing a supply of clean water<\/td>\n<\/tr>\n
Complaints about cleanliness<\/td>\n A re-cleaning and evaluation were conducted<\/td>\n<\/tr>\n
Damage to facilities<\/td>\n To be repaired or replaced immediately<\/td>\n<\/tr>\n
Guest occupancy rate<\/td>\n The operator sets the homestay's capacity<\/td>\n<\/tr>\n
Guest's belongings left behind<\/td>\n Secured and tourists were immediately notified<\/td>\n<\/tr>\n
Severe weather\/disasters<\/td>\n Directing tourists to safe areas and coordinating with tourism village managers<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
Lampiran<\/h2>\n $\"\"$ $\"\"$ $\"\"$ \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"
1. Tujuan Memastikan pelayanan homestay di Desa Wisata Hijau Bilebante berjalan bersih, aman, nyaman, ramah wisatawan, serta mencerminkan budaya lokal dan nilai-nilai wisata ramah muslim. 2. Ruang Lingkup Pelaksanaan pelayanan homestay mulai dari persiapan, penerimaan tamu, pelayanan selama menginap, penangan keluhan, hingga kebersihan dan evaluasi. 3. Penanggung Jawab Pengelola Desa […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3939","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bilebante.com\/en_us\/wp-json\/wp\/v2\/pages\/3939","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bilebante.com\/en_us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bilebante.com\/en_us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bilebante.com\/en_us\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/bilebante.com\/en_us\/wp-json\/wp\/v2\/comments?post=3939"}],"version-history":[{"count":10,"href":"https:\/\/bilebante.com\/en_us\/wp-json\/wp\/v2\/pages\/3939\/revisions"}],"predecessor-version":[{"id":4303,"href":"https:\/\/bilebante.com\/en_us\/wp-json\/wp\/v2\/pages\/3939\/revisions\/4303"}],"wp:attachment":[{"href":"https:\/\/bilebante.com\/en_us\/wp-json\/wp\/v2\/media?parent=3939"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}